Refund Policy

All sales are final. We do not offer refunds, credits, chargebacks-by-agreement, partial refunds or pro-rated returns on any product or service, including but not limited to:

• one-time setup, design and build fees (Foundation, Growth, Scale, Enterprise ECommerce);
• monthly recurring subscription and care-plan fees, including partial months;
• one-time add-ons (Google Business Profile setup, logo and brand identity kits, online payment/deposit collection setup, and any other add-on);
• domain registrations, renewals, DNS, privacy protection, mailboxes, hosting, licences and third-party services purchased on your behalf;
• custom development, content, copywriting, SEO work and consulting hours already scheduled or performed.

This policy exists because our work begins immediately upon purchase: design and strategy resources are reserved for you, senior staff time is allocated, and third-party costs are incurred on your behalf and are themselves non-recoverable.

Every client is offered a free, no-obligation consultation and a custom design direction before any payment is made. You are able to evaluate our quality, communication and fit at no cost. Because you have this opportunity before purchasing, dissatisfaction with subjective design preference, a change of business direction, a change of mind, or failure to use the services after purchase are not grounds for a refund.

If something is not right, we fix it. Active clients in good standing receive ongoing revisions and support as described in their plan and in the Service Agreement. Our commitment is to keep working until the deliverable meets the scope agreed at the time of purchase — not to return fees for work already performed.

Monthly subscription fees give you access to the Aesthetic Website Designs system and technology: hosting, security, monitoring, maintenance, SEO care, our software and integration stack, support and continuous improvement of your website and connected services. Our businesses work together — keeping your bills paid and your subscription active is what keeps your website fully optimized and fully operational. Subscriptions renew automatically on the same day each month using the payment method on file until you cancel.

You own your custom domain address 100% at all times, along with your content and brand assets, whether or not your subscription stays active.

You may cancel your subscription at any time from your client portal or by writing to support@aestheticwebsitedesigns.com. Cancellation stops future renewals. It does not refund the current billing period or any prior period, and service continues until the end of the paid period, after which hosting, domain management, mailboxes and related services are deactivated.

Your domain, website and services stay active only while your monthly invoices are paid. If a payment fails or is declined, we will notify you and you will have thirty (30) calendar days from the date of the failed invoice to bring the account current and keep your account active, including any and all services agreed upon on the day of purchase.

During the 30-day cure period we will re-attempt payment and contact you by email and phone. If the invoice remains unpaid after 30 days, we may suspend or terminate the account, take the website offline, disable hosting, email mailboxes, DNS and add-on services, and release or cease managing the domain. Amounts already invoiced remain due and payable, and reactivation after suspension may require payment of all outstanding balances plus a reinstatement fee.

Initiating a chargeback or payment dispute for a valid, delivered charge is a breach of the Service Agreement. We will respond with this policy, your accepted terms, order records and delivery evidence, and may suspend services immediately and recover the disputed amount, dispute fees and reasonable collection costs. Please contact us first — we resolve nearly every issue directly.

We may, at our sole discretion and without creating any obligation or precedent, issue a credit where a charge was clearly duplicated or was processed in error by us. Nothing in this policy limits rights that cannot lawfully be excluded under the applicable consumer protection legislation of your province or territory, or under the Competition Act (Canada). Where such rights apply, they operate in addition to this policy.

Awakening Aesthetics Inc. (operating as Aesthetic Website Designs)
Email: support@aestheticwebsitedesigns.com
Phone: 1-855-629-4593 (Sunday–Friday, 9:00 a.m.–5:00 p.m. Mountain Time)